Independent creative agency Marcus Thomas LLC has promoted former SVP of analytics Scott Chapin to chief operating officer.
Chapin joined the Marcus Thomas team in 2011 as a digital strategist and was promoted to SVP of analytics the following year. He became an agency partner in 2015. As COO of the 200+ person, Cleveland-based agency, Chapin will oversee all operations including process, staff utilization and leadership initiatives. The COO’s day-to-day tasks will include leadership of the project management team, developing and deploying operational policies, ensuring compliance and legal review, and managing the facilities operation at all Marcus Thomas offices. Chapin will continue to support the agency’s clients directly as partner-in-charge on several key accounts.
With an extensive background in data analytics, Chapin will prepare Marcus Thomas to address client challenges in a rapidly changing digital landscape.