A group of 40 state attorneys general have sent a letter to Instagram and Facebook parent company Meta expressing "deep concern" over what they say is dramatic uptick of consumer complaints about account takeovers and lockouts.
The attorneys general called on Meta to do a better job preventing account takeovers — when malicious actors take a users' accounts, lock them out by changing their passwords, and post their own material, read private messages, scam contacts and engage in other harmful or illegal behavior.
The letter asks Meta to take "immediate action to increase mitigation tactics and respond to users whose accounts have been taken over." It also asks the Menlo Park, California-based company to provide information on the number of account takeovers over the past five years, the suspected causes of the increase in account takeovers and safeguards it has in place.
"Consumers are reporting their utter panic when they first realize they have been effectively locked out of their accounts," says the letter dated March 5. "Users spend years building their personal and professional lives on your platforms, posting intimate thoughts, and sharing personal details, locations, and photos of family and friends. To have it taken away from them through no fault of their own can be traumatizing."
Even worse, the letter says, the takeovers pose a significant financial risk to users, who may be running businesses or have credit card information linked to their social media accounts.
In a statement, Meta said scammers are constantly adapting to evade crackdowns.
"We invest heavily in our trained enforcement and review teams and have specialized detection tools to identify compromised accounts and other fraudulent activity," the company said. "We regularly share tips and tools people can use to protect themselves, provide a means to report potential violations, work with law enforcement and take legal action."
More than 67 million people watched Donald Trump and Kamala Harris debate. That’s way up from June
An estimated 67.1 million people watched the presidential debate between Kamala Harris and Donald Trump, a sharp increase from the June debate that eventually led to President Joe Biden dropping out of the race.
The debate was run by ABC News but shown on 17 different networks, the Nielsen company said. The Trump-Biden debate in June was seen by 51.3 million people.
Tuesday's count was short of the record viewership for a presidential debate, when 84 million people saw Trump's and Hillary Clinton's first faceoff in 2016. The first debate between Biden and Trump in 2020 reached 73.1 million people.
With Harris widely perceived to have outperformed Trump on Tuesday night, the former president and his supporters are sharply criticizing ABC moderators David Muir and Linsey Davis. The journalists waded into on-the-fly fact checks during the debate, correcting four statements by Trump.
No other debates are currently scheduled between the two presidential candidates, although there's been some talk about it and Fox News Channel has publicly offered alternatives. CBS will host a vice presidential debate between Tim Walz and JD Vance.
Tuesday's debate stakes were high to begin with, not only because of the impending election itself but because the last presidential debate uncorked a series of events that ended several weeks later with Biden's withdrawal from the race after his performance was widely panned.
Opinions on how ABC handled the latest debate Tuesday were, in a large sense, a Rorschach test on how supporters of both sides felt about how it went. MSNBC commentator Chris Hayes sent a message on X that the ABC moderators were doing an "excellent" job — only to be answered by conservative commentator Ben Shapiro, who said,... Read More